Privacy Policy
This Privacy Policy applies to Aimatrix Tutors. (along with all subsidiaries, affiliates, successors and assigns thereof, referred to hereinafter collectively as “Aimatrix Tutors”, "we", "our" and/or "us"), our websites and services. Aimatrix Tutors knows that you care how information about you is used and shared, and we appreciate your expectation that we will do so carefully and sensibly.
By visiting this or another Aimatrix Tutors website displaying this Privacy Policy or a link thereto (a "Website", or collectively the “Websites”), or by otherwise interacting with Aimatrix Tutors you agree to accept the practices described in this Privacy Policy. This Privacy Policy is further subject to the Aimatrix Tutors Services Agreement related to the Aimatrix Tutors services you utilise and/or purchase. For questions on this Privacy Policy please contact our team via the contact information found on this Website.
Aimatrix Tutors values your privacy and is dedicated to protecting your personal information and providing you with notice about what personally identifiable information we collect and how it is used, what choices you have regarding the collection, use and distribution of that information, the security procedures we implement to protect that information and what access you may have to correct any inaccuracies in the information we have collected from you.
What Information Is Collected
We receive and store any information you enter on our Websites or give us in any other way, such as via telephone, electronic mail, online or otherwise. For example, this information may be collected when you contact us for customer support.
Here are the types of information we gather:
Contact Information: We collect and retain personal contact information that you submit to us voluntarily and this includes, but is not limited to, your name, mailing address, web address, telephone number, and e-mail address. This information may include your full name, mailing address, phone number, email address, and, where provided, your fax number. Such contact information may be used, for example, to communicate with you when necessary with respect to transactions. Additionally, we may collect contact information provided to us during any correspondence relating to customer support, as well as in connection with products and services offered on our Websites.
Financial Information: We collect and retain certain financial information from when you purchase our products and services. For example, when you sign up for any other product or service through Aimatrix Tutors, we require you to provide a credit card number and billing address before we will process that application. We will not sell, share or rent any financial information collected from you except as disclosed in this Privacy Policy or as necessary to fulfil any order for our products or services.
Demographic Information: We may collect and store anonymous demographic information (such as your postcode, gender and age), and use this data to tailor your experience on our Websites, provide content that we think you might be interested in, perform general improvements to the Websites, and display the content according to your preferences. Such demographic information may be shared with partners, market researchers and other third parties on an aggregate, non-personally identifiable basis. No personally identifiable information will be linked to such aggregated demographic information that is shared with third parties.
Other Information: We collect and store certain types of information whenever you interact with us. For example, our servers track the type of web browser you are using and the page from which you link. Additionally, we log IP addresses (a unique number assigned to every computer on the Internet) in order to improve security, analyse trends and administer the Websites. We may track your movement within the Websites, the third-party website pages from which you were referred, access times and browser types. We use this information to gauge the effectiveness of our Websites, track information for statistical purposes and to improve the products and services we provide. We collect this information to better develop a sense of what services our customers need and identify areas of improvement to the Websites. We may use such information for marketing purposes, and to send information to you that we believe might be of interest. In addition, such information may be shared with partners, market researchers and other third parties on an aggregate, non-personally identifiable basis. No personally identifiable information will be linked to such aggregated information shared with third parties.
We may supplement the information you provide us by acquiring publicly or commercially available information as available in the public domain or from third parties, for instance, to verify your address or to update your information and to create a profile of your preferences. We tie your personally identifiable information to information in the profile, in order to improve the content of the Websites for you or to inform you about products or services that we think will be of interest to you. From time to time, we may also ask you to participate in surveys or other communications conducted by us or third parties designed to help us improve the Websites or the products or services we provide.
Cookies: The Websites use “cookies” such purposes as enhancing your online experience by making it easier for you to navigate through the Websites and making certain features work better. Cookies are text files which are commonly deposited by websites on a user's hard drive when the user visits a website. The file identifies a user's computer and can record the user's preferences and other data about the user's website visit. We do not extract information about individual users during this process. Your web browser may enable you to disable cookies, but please note that certain services may not function correctly without it and your experience on our Websites may be hindered.
Third Party Cookies: We may use third-party advertising companies to serve ads on our behalf across the Internet. These companies may collect and use information about your visits to this and other websites and your interaction with our products and services in order to provide advertisements about goods and services of interest to you. However, no personally identifiable information (such as your name, address, email address or telephone number) will be connected with such information. They may use information about your visits to this and other websites to target advertisements for goods and services and may be used to keep track of user response to each advertisement. These targeted advertisements may appear on our Websites or on other sites that you visit. The anonymous information is collected through the use of a pixel tag or cookies, which are industry standard technologies used by most major websites. If you do not want such companies to collect this information you may opt-out.
To learn more about the use of this information or choose not to have this information used by certain third-party advertising partners, please visit the Network Advertising Initiative at http://www.networkadvertising.org/choices. Please note that if you delete your cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice.
Web Beacons: The Websites may contain electronic images (called a "single-pixel GIF" or a "web beacon") that allow a website to track the effectiveness of marketing campaigns. No personally identifiable information will be transmitted via web beacons.
Telephone Recording and Monitoring: To ensure Aimatrix Tutors customers receive quality service, Aimatrix Tutors selects phone calls for recording and/or monitoring. These calls, between Aimatrix Tutors customers (or potential customers) and employees, are evaluated by Aimatrix Tutors representatives. This is to guarantee that prompt, consistent assistance and accurate information is delivered in a professional manner. In contacting Aimatrix Tutors creating an account with Aimatrix Tutors, or by otherwise utilising any Aimatrix Tutors products or services, you hereby consent to any such call recording and/or monitoring.
How Personal Information Is Used
Our Use: We receive and store any personal information you enter on our Websites or give to us voluntarily in any other way and may use it to contact you from time to time. We take steps designed to ensure that only the employees who need access to your personal information to fulfil their employment duties will have access to it. By registering on a Website and providing your telephone number, you agree that this action constitutes a purchase, enquiry and/or application for purposes of telemarketing laws. Regardless of the fact that your telephone and/or cell number may be listed with the TPS, you are providing your express written consent to receive future information (including telemarketing) about products and services from us and/or our affiliates, and you hereby agree and consent to our contacting you using the information you have provided and will provide to us. This means we may contact you by e-mail, phone and/or cell number (including use of automated dialling equipment and/or pre-recorded calls), text (SMS) message, social networks or any other means of communication that your wireless or other telecommunications device may be capable of receiving (i.e. video, etc.). We may also send you information or offers from time to time to the postal address or email address we have on file (as further outlined in this Privacy Policy). You further acknowledge that you are not required to agree directly or indirectly or enter into an agreement regarding our telemarketing efforts as a condition of purchasing any goods or services from us or our affiliates.
Electronic Mail: From time to time, Aimatrix Tutors may use your personal information to contact you by electronic mail concerning our services. These communications are often intended to inform you of important information regarding your account, or about general services provided by Aimatrix Tutors and/or its affiliates. If you do not want to receive email from us or our affiliates regarding new services, please click the "unsubscribe" link which is included at the bottom of any email you receive from us. However, in order to fulfil our service obligations to you, we will continue to send you emails regarding your account administration, as well as any necessary information, such as renewal notices and instructions. By providing us with your email address you consent to receiving communications from us electronically and all notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Service Related Uses: We may use your personal information to contact you about the goods or services you have purchased from us, or for other purposes in which you have expressed an interest, for example, if you have contacted customer service or made an enquiry. We will also provide you with service and account related announcements. For instance, if the delivery of a service or product is delayed we might send you an email, or other message, or if there is some service issue with something you might have ordered. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to cancel your services with us.
Protection of Aimatrix Tutors and Others: We may release account and other personal information when we are required to do so by law, court order, subpoena or other government or law enforcement authority or regulatory agency, including ICANN, in order to enforce or apply our Services Agreement or other agreements, or when we believe in good faith that disclosing this information is necessary or advisable, including for example, to protect the rights, property, or safety of Aimatrix Tutors, our users, or others. This includes exchanging information with other companies and organisations for fraud protection, credit risk reduction or other similar purposes. Sites Other Than Aimatrix Tutors, Aimatrix Tutors has no control over and is not responsible for the privacy policies or information gathering practices of other websites, including those to which we may link and those which may link to us. We strongly recommend that you review the privacy policies of every online service you use before submitting any personal information and direct any concerns to the site administrator of that website.
How Long We Keep Your Personal Data.
We keep information only for as long as we need it to provide you services, manage our business or as required by law or contract. Where you have a contract with us, we will retain your data for the length of the contract, and will further retain that information for a time period consistent with our legal or regulatory responsibilities, after you terminate all your services with us to resolve disputes, enforce our relevant Service Agreement, and to adhere to the technical and legal requirements and constraints related to the security, integrity and operation of the Sites. If you have any questions about how long we will keep your specific data, please contact us.
How We Keep Your Personal Data Safe.
We work to protect the security of your financial information during transmission by using Secure Sockets Layer ("SSL") software, which encrypts the information you input on the Site. However, no method of transmission over the Internet or method of electronic storage is completely secure and we cannot guarantee its absolute security. You can further help to ensure your security by taking a few simple precautions. For instance, it is important to protect against unauthorised access to your computer, and to be sure to sign off when you are finished using a shared computer.
Limitation Of Liability
Aimatrix Tutors assumes no responsibility or liability with regard to any theft, loss, alteration or misuse of personal or other information lawfully provided by Aimatrix Tutors to third parties, or with regard to the failure of any third party to abide by this privacy policy or such third party.
Contacting Us.
If you have questions or concerns regarding this Privacy Policy, you can contact us by writing to us at info@aimatrixtutors.com or by mail at 5 Montagu crescent, London, N18 2HA.
THE PARTIES: This agreement is between the customer (meaning the parent/guardian/adult student) who has signed page 1 of this agreement and
Aimatrix Tutors.
TERM: The term commences on or about the of and will terminate after hour of service subject to renewal in
accordance with paragraph 4. Upon one year of inactivity on your account with Aimatrix Tutors, any outstanding hours that has been funded will be
forfeited and your account will be closed.
NOTICES: Anywhere in this Customer Enrolment Agreement: “Written notice” means (i) an email notice or (ii) a notice delivered via mail or facsimile
to any of the addresses for the customer and for Aimatrix Tutors listed on page 1 of the customer Enrolment Agreement “Notice” means a “written
notice” as defined above
RENEWAL: The customer and Aimatrix Tutors agree that this Enrolment Agreement must be renewed, extended or otherwise modified, and that the
customer credit card must be charged accordingly, by email notice with electronic signature (Customer’s name as it appears in the customer
Enrolment Agreement, set forth within an email notice and preceded and followed by slashes; for example, /Jackson W. David/). You must have a
computer with hardware and software capable of receiving emails, downloading and reading documents (such as Adobe), storing them on your
computer. You may request a paper copy of the customer Enrolment Agreement or any renewal, extension or modification at any time for no
additional fee, and the customer may revoke this consent at any time by written notice to Aimatrix Tutors.
APPROVED PAYMENT PLANS (If applicable): Where post- dated Cheques are not permissible and where the customer selects an approved
payment plan the plan will provide for automatic payment with his financial institution and stopping of payment plans once services has been fulfilled.
GUARDIAN: A guardian must be present on the premises during each tutoring session with any minor (a minor is any student under the age of {{18}}.
A guardian means a person over the age of {{18}}.
TUTORS: It is understood that Aimatrix Tutors will do all it can to find a suitable tutor in a reasonable time solely defined by Aimatrix Tutors once deposit has been cleared. Tutors availability varies depending on seasons, subjects and student’s availability. All tutors are screened. It is mandated all tutors
obtain a valid disclosure and Barring service check (formerly known as CRB disclosure) and provide Aimatrix Tutors with the original documentation.
Any concern that a customer has with a tutor must be shared as soon as concern is noted and discussed with Aimatrix Tutors to allow opportunity for
resolution.
TUTOR SOLICITATION: Aimatrix Tutors is required to write in writing that tutors it has contacted are not allowed to accept employment or referrals
from customers. Solicitation of service with an Aimatrix Tutors tutor except through Aimatrix tutors, are strictly prohibited.
SESSION RESCHEDULING: The customer must contact Aimatrix Tutors for rescheduling. We require a minimum of 24 hours prior notice for rescheduling a session. One session will be deducted from your account if sufficient notice is not provided. The authority to cancel/reschedule within 24
hours is only allowed by the customer (parent/guardian/adult student).
NO- SUFFICIENT FUNDS (NSF PAYMENTS): An NSF payment may result in the termination of this agreement at the sole discretion of Aimatrix
Tutors. A replacement payment by cash, certified or cashier cheque or money order plus an NSF fee of {{TWENTY}} pounds (£ {{20}}) by Aimatrix
Tutors within five (5) business days after customer receives the NSF notification. Declined credit cards and stopped payments shall be considered
as NSF payments.
TRANSFERABLE SERVICES: Hours are transferable to alternate tutors for alternate subjects as deemed necessary. Parents, guardian and adult
student can reserve hours or place tutoring on hold for alternate courses or transfer them to other family members (living in the same household) as
long as 21 days’ notice has been given in writing.
AIMATRIX TUTORS EXCLUSIVE RIGHT TO TERMINATE: This agreement may be terminated at any time if, in Aimatrix Tutors judgment, the tutoring
is being conducted under circumstances not conducive to the student’s success. This includes, but is not limited to, abusive, hostile or unsafe environments; Unreasonable expectation placed upon the tutor; and any attempt by the customer to compromise the integrity of the tutor. If Aimatrix Tutors
terminate the enrolment, all paid unused hours will be refunded to the client.
AIMATRIX TUTORS GUARANTEE: Parents, guardian and adult students may request change of tutors within reasons, as defined by Aimatrix Tutors.
Used tutoring hours are not refundable. Within 60 days of enrolment, with written notice, the account can be closed, and the closing balance
determined as follows: Total monies received minus values of used hours (re-priced to the hourly rate applicable to the actual number of hours used).
Minus a £50 administrative fee. A negative balance is due in full to Aimatrix Tutors at time of cancellation. Aimatrix Tutors will refund any remaining
positive balance within 30 days of cancellation. Registration fee is not refundable.
DATA PROTECTION: Aimatrix Tutors processes information about the customer and /the person receiving the tutoring services, for the purposes of
supplying tutoring services to the subscribed student, for monitoring customer’s satisfaction, for compliance with legal, regulatory, and corporate
governance obligation and good practice, for marketing and to advice customers of offers and promotions which may be beneficial. Please contact
Bernard Aiwuyo (if you will like to correct or request (in accordance with applicable law) information that we hold relating to the customers and / or the
student, or for any questions in relation to the above. Aimatrix Tutors may charge a small fee for providing personal data about a customer, as permitted by applicable law.
REFERRAL REWARD: Earn a 2 HOURS FREE TUITION for each referral that results in a new enrolment. A minimum of one payment to Aimatrix
Tutors must clear to qualify.
